N242442070 - Multiple Module Reprogramming (N242442070)

N242442070 - MULTIPLE MODULE REPROGRAMMING

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

Release Date:  September 2024

Revision:  00

Attention:

The repairs outlined in this bulletin must only be completed at an authorized EV dealer and repairs must be performed by a technician who has successfully completed the applicable  technical training required to perform this repair. This program is in effect until October 31, 2026.

Make	Model	Model Year		RPO	Description
		From	To
GMC	HUMMER EV Pickup	2022	2022

Involved vehicles are marked "Open" on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition	Certain 2022 model year GMC HUMMER EV Pickup vehicles may require software updates that improve the customer experience and optimize future over-the-air updates.
Correction	Dealers will perform a comprehensive software update.

PARTS

No parts are required for this repair.

WARRANTY INFORMATION

Labor Code	Description	Labor Time	Trans. Type	Net Item
9500007*	Vehicle Wide Programming ADD: To Program Radio (Includes USB File Transfer) ADD: Set up	Use Actual Programming Time 0.5 0.2	ZFAT	N/A

For information on submitting Vehicle Wide Programming field action claims, please refer to Warranty Administration Bulletin (24-NA-132. ).

Warranty Claim Code Information Retrieval 

Courtesy of GENERAL MOTORS COMPANY

If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as follows:

1. Open TLC on the computer used to program the vehicle.
2. Select and start SPS2.
3. Select Settings (1).
4. Select the Warranty Claim Code tab (2).

The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.

SERVICE PROCEDURE

Courtesy of GENERAL MOTORS COMPANY

Courtesy of GENERAL MOTORS COMPANY

Courtesy of GENERAL MOTORS COMPANY

1. Program the K124 Image Processing Module. Refer to K124 Image Processing Module: Programming and Setup  in SI.
2. Within SPS, perform the following steps for the A11 Radio. Refer to A11 Radio Programming and Setup   in SI:

   2.1 Programming

   2.2 USB File Transfer

3. Perform Vehicle Wide Programming. Refer to: 24-NA-113  in SI. Please read the bulletin in its entirety prior to programming the vehicle.
4. Verify all applicable modules display "SUCCESS" or "SKIPPED", excluding the A11 Radio which is NOT supported by Vehicle Wide Programming and was manually updated in the previous steps.
   • If any applicable module does NOT display "SUCCESS" or "SKIPPED".

     4.1 Attempt Vehicle Wide Programming a second time.

     4.2 If any applicable module fails the second attempt, attempt to program the module individually through SPS. If the failure continues, contact Techline Customer Service Center.

     4.3 Perform Vehicle Wide Programming an additional time to receive a "Status Completed" or "Status Blocked" message, allowing the field action to be closed. Proceed to step 4.

     Courtesy of GENERAL MOTORS COMPANY

     NOTE:

     The screenshot above is an example of Vehicle Wide Programming and may not be indicative of the specific modules that are being programmed. VIN information has been blacked out.

     IMPORTANT:

     To avoid warranty transaction rejections, you MUST record the Total Time provided on the Warranty Claim Code (WCC) screen shown above on the job card.

5. Print a copy of the Warranty Claim Code screen and attach to the repair order. It is critical to record the total time in order to close out the field action.

DEALER RESPONSIBILITY

All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Pre-Owned (CPO) vehicles currently in the dealers' inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through the end date as noted in the Attention box. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service through the end date as noted in the Attention box, you must take the steps necessary to ensure the program correction has been made before selling or releasing the vehicle.

DEALER REPORTS - FOR USA & EXPORT

For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION  of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this field action may be a violation of law in several states.

COURTESY TRANSPORTATION - FOR USA & CANADA

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.

CUSTOMER NOTIFICATION

USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of sample customer letter included with this bulletin).

Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

OWNER LETTER

This notice applies to your vehicle, VIN:  _____________________________________

Dear General Motors Customer:

Your 2024 model year GMC HUMMER EV is due for a software update that must be performed at the dealership. Our highest priority is ensuring that you have the best ownership experience possible

What We Will Do:  Your GMC dealer will perform a comprehensive software update. This service will be performed for you at no charge until October 31, 2026  . After that, any applicable warranty will apply.

Once completed, your vehicle will have up-to-date technology, including the latest infotainment features, performance enhancements, and more.

What You Should Do:  To limit any possible inconvenience, we recommend that you contact your Cadillac dealer as soon as possible to schedule an appointment for this repair.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.

Division	Number
GMC HUMMER EV/SUV	1-833-HUMMER-EV (1-833-486-6373)
Puerto Rico - English	1-866-467-9700
Puerto Rico - Espa n ol	1-866-467-9700
Virgin Islands	1-866-467-9700

Our highest priority is ensuring that you get the best driving experience possible.

Neelie O'Connor

Global Executive Director

Customer Experience Operations

N242442070