Error Code 903 - Incorrect Service Identification When Updating Vehicle Module Software Using SDD (SSM74541)
Publication date: 2019-09-06Reference number: SSM74541
ERROR CODE 903 - INCORRECT SERVICE IDENTIFICATION WHEN UPDATING VEHICLE MODULE SOFTWARE USING SDD
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM74541, Date of Issue:
September 06, 2019
| LAND ROVER: | Defender/L316; Discovery Sport/L550; LR2/L359; LR3/L319; Range Rover/L322; Range Rover/L405; Range Rover/P38a; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494 |
| SERVICE CATEGORY: | Diagnostic Software Hardware |
ISSUE
When attempting to update the software on a module using JLR VCI, SDD shows the error message: "Error code 903 - Incorrect Service Identification "
CAUSE
We suspect that the latest update of the JLR-VCI is causing
missing diagnostic messages between the JLR VCI and the vehicles modules.
ACTION
We have identified that running a CAN link monitor has a positive affect on the concern.
The procedure below will launch the SDD Monitoring feature, that will correct this concern:
- Start a new SDD Session
- Navigate to the 'Recommendation's or 'Extras' tab where the intended application is included.
- Click on the 'Quick Launch Menu' icon (white arrow in a green circle) located at the top right corner of the SDD screen.
- Click on Start 'SDD Monitoring'.
- Complete the required application.
- When the application has finished, click again on the 'Quick Launch Menu' icon and 'Stop SDD Monitoring'.
- If you found any problem during the application, the 'SDD Log Files' generated during the 'SDD Monitoring' can be exported by clicking on 'Export SDD Log Files' under the 'Quick Launch Menu'.
- Close the SDD session
PERMANENT CORRECTIVE ACTION
Once the permanent corrective action has been released, this Service Special Message (SSM) will be expired.