PDI Application Fails To Complete Displaying 'Powertrain Control Module Not IDENTIFIED' Message (SSM74276)

Publication date: 2019-02-08
Reference number: SSM74276

PDI APPLICATION FAILS TO COMPLETE DISPLAYING 'POWERTRAIN CONTROL MODULE NOT IDENTIFIED' MESSAGE

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74276, Date of Issue: February 08, 2019

LAND ROVER:	Discovery/L462; Discovery Sport/L550; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494; Range Rover Velar/L560
SERVICE CATEGORY:	Diagnostic Software Hardware

A concern has been identified on PATHFINDER where the following applications do not complete successfully:

PATHFINDER shows the error message below:

"Powertrain control module (PCM) not identified"

PATHFINDER is not able to recognize the software level installed in the PCM.

The 'ACTION' instructions below, should ONLY be used when a concern has been experienced matching the detail in the 'ISSUE' statement.

Completing the 'ACTION' instructions may cause a failure if the manual patch is not required.

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.

This Manual Patch will stay on the JLR Approved Diagnostic Equipment.

Restart the JLR Approved Diagnostic Equipment
Select 'Manual Patch' Icon on the Application Launcher screen. Make sure that both Symptom Driven Diagnostics (SDD) and PATHFINDER are closed before opening the Manual Patch downloader.
A pop-up will be displayed for Manual Patch downloader
Enter 'MP_PF_J0001' in the Patch Name field.
Select 'Start'.
The Manual Patch downloader will then download the manual patch.
When the patch download has completed, a message will be displayed, asking the user to confirm that the application can run the manual patch. Select 'Yes'.
When complete, the following message will be displayed: 'Successfully downloaded and started manual patch. Please make sure that the patch has installed successfully.' NOTE: This message will end after 10 seconds.
Start a new diagnostic session.
Select 'Service'
Select 'Pre Delivery Inspection'
Complete the onscreen instructions.

If this Manual Patch fails to correct the concern then a Technical Assistance should be submitted to Local Technical Support.

The resolution of this concern will be included in the next release of PATHFINDER.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.