Powertrain Control Module Software Update (N928)

POWERTRAIN CONTROL MODULE SOFTWARE UPDATE

SERVICE CAMPAIGN BULLETIN

TO: ALL NATIONAL SALES COMPANIES (NSCS), IMPORTERS, RETAILERS AND AUTHORIZED REPAIRERS EXCLUDING JAPAN.

For the Attention of: The approved JLR retailer/authorized repairer.

Important: Note: The information in this campaign is intended for use by professional technicians. If you are not a JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle.

This campaign has been issued to provide the relevant repair instructions, parts and warranty information. This campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this campaign.

DESCRIPTION OF ISSUE

A potential concern has been identified on certain 2022 model year to 2023 model year Range Rover and Range Rover Sport vehicles where the Software Over The Air (SOTA) updates are failing to complete. This is due to the Powertrain Control Module (PCM) rejecting the update.

ACTION TO BE TAKEN

At the next opportunity, you are requested to repair the vehicle.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

The following applies to: 

[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY: 

The following applies to: 

[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully

Steve Oldham

Global Customer Care Quality Director