Check List for Interview: Check

Check the following items when a problem has occurred.

NOTE: Use copies of this information for interviewing customers.

Customer's name
Date of purchase
Date of repair
Transmission model	Transmission	Chassis number
Odometer reading	km (miles)
Frequency	□ Continuous □ Intermittent (times/day)
Weather	□ Fine □ Cloudy □ Rainy □ Snowy □ Others ()
Place	□ Highland □ Suburbs □ Inner city □ Uphill □ Downhill □ Rough road □ Others ()
Ambient air temperature	□ Hot □ Warm □ Cool □ Cold
Vehicle speed	km/h (MPH)
AT OIL TEMP light	□ Blinks continuously	□ Does not blink
Select lever position	□ p □ R □ N □ D □ Manual mode
Driving condition	□ Not affected □ At racing □ While decelerating	□ At starting While accelerating □ While turning (□ RH/□ LH)	□ While idling □ When cruising (Vehicle speed km/h) □ Immediately after starting the engine
Manual mode	□ ON □ OFF
Symptoms	□ Vehicle does not move (□ Any position □ Particular position)
	□ Vehicle does not move (no load racing condition as in N range)
	□ Vehicle does not move (engine speed does not increase, felt as stall condition)
	□ Noise or vibration (Specifically:)
	□ Shock felt at N D selection (seconds after shifting, when engine cold or after warm-up)
	□ Shock felt at N R selection (seconds after shifting, when engine cold or after warm-up)
	□ Shifting is wrong
	(Specifically:)
	□ Shock or judder during driving
	□ Fails to accelerate
	□ Engine speed increases abruptly during driving
	□ Shock or judder during standing start
	□ Select lever does not move
	□ Others ()